![]() ![]() She was very sweet and very helpful answering all my questions. Starting at the beginning Casey was my go to to set up this cross country move from California to Oklahoma. Please contact our Customer Care Department and send over your Bill of Lading so we can review and see what we can do about a concession. There is extra space on the truck that is needed to accommodate certain items, such as your large TV. The reason for "bulky fees" are for the simple fact that you cannot transport consumer goods on top of certain delicate and bulky items in the same manner you can pack on top of cardboard boxes or dressers. These fees are assessed on certain items such as a grandfather clock, riding lawn mower, large television sets, delicate china cabinets, and kayaks just to name a few. Regarding your "large TV", in some cases large items are subject to "bulky fees". We see no record of an inbound call from you on your pick up date. We make it clear that if you are being asked to pay more at the time of pick up you are to call us immediately. Most don't, it really depends on the complexity of the job. If there is more than 1 flight of stairs, the movers can at their discretion, can charge additional. In our agreement it is clear, the first flight of stairs are included in the Binding Estimate at no charge. ![]() We strive to create a wonderful moving experience for all of our customers. This is the first we are hearing about your experience.
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